UX Case study
The prevention application offers ex-patients of a depression the possibility to draw up a relapse prevention plan so that they can recognize and signal recurring signals early in order to prevent a depression.
UX / UI
Hogeschool van Amsterdam
A digital tool, that helps people to relapse prevent depression.
An introduction to the application so that the user knows which functionalities are possible within the application. A tour of the platform.
Research shows that people no longer know very well what exactly they have done during and / or after their treatment. To solve this problem, the user can choose answers from stories. Stories are automated answers, from an expert point of view, that they can indicate as answers. This gives the user an extra reminder and / or new thoughts on how the user acted during or after a treatment.
Another functionality within the application is to provide information. My user research shows that the target group needs relevant information when recurring feelings arise. Through a functionality called; refresh, the user can read information or listen in whatever context one occurs. The information can provide assistance to the user so that they continue to closely monitor knowledge of depression. To interact more with the user, the user can unlock new information when they have completed certain information. The user can receive notifications of new content so that they remain connected to the application.
My research shows that about 40% of the people who suffer and / or have had recurrent depression are not well informed and want to look for the correct information. In this flow of the process, I made several iterations about how to best inform a user.
Listening to information
With “refresh” the user can easily read back or listen to information about mental health. The user can find various topics such as; the aftercare process for a depression, what is a depression, 10 tips practical tips to combat depression and information about the use of medication and types of medication.
The functionality offers the possibility to the user to create a personal environment. User research shows that it is a need and interest of the user. The user values privacy and considers this important when using the application. The application offers the privacy conditions, and the possibility to set a biometric password so that the user can create a personal environment. The interaction color palette allows the user to adjust various colors in the application so that it can be used according to his own taste.
My test results show that there is almost to no interaction with the user around the application, after completing the relapse prevention. To change this, I came up with a number of notifications. The mood meter monitors the user’s emotion. After completing the form, the user will see an action that can be performed such as; Do you need some refreshment information, or take a look at your relapse prevention?